Hue's Reservation Policy

A credit card will be required to book all appointments. You will not be charged for your appointment in advance.  However, we do require a 24 hour cancellation notice.  If you need to cancel or move your appointment less than 24 hours prior to your scheduled appointment, Hue will charge 50% of cost of the service.  This is a courtesy to the service providers, and allows Hue to accommodate the needs of other clients.

We know you may have questions regarding this policy. 
Here are some Frequently Asked Questions. 
If you have other questions, please speak with a Hue representative.

Why do you have this reservation policy?
Hue has experienced higher than expected last-minute cancellations and no-show appointments. We block out anywhere from one to three hours for an individual appointment. When a guest no-shows or cancels at the last minute, our Stylists are not able to re-book another appointment. This results in lost revenue for our business and service providers.

What happens if I have a true emergency?
We know that there are true emergencies that you may face. We will allow one "grace" cancellation of less than 24 hours. After one grace cancellation, our policy of charging 50% of the cost of the appointment will apply.

I don?t want to give you my credit card information. What are my options?We would be happy to have you as a guest on a same-day or walk-in basis. Or, you may stop by the salon and we can swipe your card directly into our credit card system so it is on file.

Do I have to pay my service by credit card, or can I use cash?
You may use any allowable tender type, including cash or another credit card, to pay for your service. The credit card on file is used only in the event you cancel your appointment less than 24 hours before the appointment.

What happens if I am late for my appointment?
We appreciate when you arrive on time, but we know that you may run late due to circumstances beyond your control. If you are excessively late (greater than 15 minutes past your appointment time), you will be subject to Hue's cancellation policy and may be charged 50% the cost of your appointment.